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Privacy Statement

Privacy Policy – Shippido LLC

Effective Date: 1 September 2024
Website: www.shippido.com

1. Introduction

Shippido LLC ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, whether as an individual (B2C) or a business customer (B2B).

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for customers in the EU/EEA, and relevant U.S. data privacy laws.

2. Who We Are

Shippido LLC
Registered in Delaware, USA
Email: info@shippido.com
Website: www.shippido.com

We operate shipping forwarding services for individuals (B2C) and provide e-commerce solutions for business customers (B2B), such as online resellers, shop owners, influencers, and marketers.

3. What Personal Data We Collect

Depending on how you interact with us, we may collect the following data:

B2C Customers (Shipping Forwarding Users)

  • Name

  • Address(es)

  • Phone number

  • Email address

  • Customer ID/Code

  • Parcel details (sender, content descriptions, tracking numbers)

  • Payment details (through external payment processors, not stored by us directly)

B2B Customers (Store Owners / Merchants)

  • Business name

  • Name & contact person

  • Address

  • Email address

  • Phone number

  • Store information & preferences

  • Domain data (if registered through us)

  • Billing & invoicing details

  • Product & store data provided by the user

4. How We Use Your Data

We use personal data to:

  • Provide our shipping and e-commerce services

  • Manage customer accounts

  • Process payments

  • Communicate with you about your shipments, store settings, or service status

  • Provide customer support

  • Improve and customize our services

  • Comply with legal obligations

We do NOT sell your personal data to third parties.

5. Data Sharing

We only share data when necessary to provide our services:

Shared WithPurpose

Logistics & Warehouse PartnersTo receive, store, and forward parcels

Payment Processors (Stripe, PayPal, etc.)To process payments securely

IT & Hosting ProvidersTo maintain and operate our website & systems

Domain RegistrarsIf customer opts for domain registration through us

Legal AuthoritiesOnly if required by law or court order

6. Data Storage & Security

  • All customer data is stored securely on servers within the EU or the USA, depending on your location.

  • We use industry-standard security technologies (SSL, encryption, firewalls) to protect your data.

  • Access to your data is restricted to authorized personnel only.

  • We regularly update and monitor our systems for vulnerabilities.

7. Data Retention

We retain your data only as long as necessary to provide our services and to comply with legal, tax, or regulatory requirements.

Retention periods:

  • Customer account data: Until account deletion request or inactivity of 3 years

  • Transactional data (Invoices, shipment records): 7-10 years (for tax compliance)

  • Communication data: 2 years

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permitted)

  • Object to processing for marketing purposes

  • Request data portability

  • File a complaint with a data protection authority

To exercise your rights, please contact: info@shippido.com

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Analyze website usage

  • Improve user experience

By using our website, you consent to our use of cookies. You can control cookie preferences in your browser settings.

10. International Data Transfers

If you are located outside the USA, your personal data may be transferred to and processed in the USA or other countries where our partners operate. We ensure appropriate safeguards are in place to protect your data.

11. Third-Party Links

Our website may contain links to external sites (e.g., payment providers, partner websites). We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available at www.shippido.com.

13. Contact Us

For any privacy-related questions or concerns, please contact us at:

Shippido LLC
Email: info@shippido.com
Website: www.shippido.com

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